Analyst Firm Name
ISG
HCLTech named a CX Star Performer in ISG Star of Excellence™ for GenAI

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Business Process Operations |

HCLTech positioned as a Leader in Everest Group’s B2B Sales Services PEAK Matrix® Assessment 2025

Banking |

HCLTech recognized as a Leader in Everest Group’s Banking Operations Services PEAK Matrix® Assessment 2025

Insurance |

HCLTech positioned as a Leader in Everest Group’s Property & Casualty (P&C) Insurance IT Services PEAK Matrix® Assessment 2025

HCLTech achieved an industry-leading Customer Experience (CX) score of 95 for GenAI services, significantly surpassing the industry average of 81.9.

"The team at HCLTech demonstrates exceptional professionalism and a deep understanding of our business. They are highly collaborative, readily available, and work closely with us to develop materials and prepare for executive readouts. I value their responsiveness, openness to feedback, and strong commitment to delivering results with a can-do attitude." - Director, Sales/Marketing, Commercial Vehicles Manufacturing

CX Star Performer
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